Refund policy
Refund & Return Policy
1. Digital Products
All products sold on this website are digital crochet patterns in PDF format.
No physical items will be shipped.
2. Right of Withdrawal
In accordance with EU consumer protection laws (Directive 2011/83/EU and Italian Legislative Decree 206/2005), the right of withdrawal does not apply to digital products once the download has started.
By purchasing a digital product, you expressly agree that:
- The supply of digital content begins immediately after purchase
- You waive your 14-day right of withdrawal
3. Refund Policy
Due to the nature of digital products, all sales are final and no refunds or exchanges are accepted.
However, a refund may be considered only in the following cases:
- You purchased the same product more than once by mistake
- You are unable to access or download the file due to a technical issue that cannot be resolved
4. Technical Issues
If you experience any issues with your download or file, please contact us at:
We will do our best to assist you and ensure you receive your purchased pattern correctly.
5. Product Information
Please read the product description carefully before purchasing.
Each listing includes:
- Skill level
- Materials required
- What is included in the PDF
By completing your purchase, you acknowledge that you have read and understood the product details.
6. Contact
For any questions, please contact: